QUESTIONS? WE GOT ANSWERS!
Call us at 1-833-464-2653 (toll free)
Email us at email@example.com
FREQUENTLY ASKED QUESTIONS
REPAIRS + ALTERATIONS
At NicoleHD Jewelry we offer one complementary repair within the first year from the date of purchase, does not include issues arising from normal wear and tear. After that we are happy to repair your NicoleHD Jewelry for a fee. That fee will depend upon the repair needed and an estimate will be provided.
Alterations are also available for a fee. We can shorten most necklaces and bracelets (with the exception of bangles). Rings can sometimes be sized depending on the setting.
RETURNS + EXCHANGES
We accept returns and exchanges at our discretion within 7 days of receipt of purchase. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Please contact us for return or exchange authorization and instructions. Customers are responsible for all related shipping costs for returns and exchanges.
All orders placed over the phone are subject to the same terms of service.
SALE items and Custom Work are FINAL SALE.