Frequently Asked Questions
QUESTIONS? WE GOT ANSWERS!
CONTACT US
Call us at 1-833-464-2653 (toll free) or if you have other questions, please email us at info@nicolehdjewelry.com
Yes! We have a showroom in Livingston, NJ and an office in New York City.
Someone at NicoleHD Jewelry is available to answer your emails and phone calls Monday - Friday from 10AM until 5:30PM EST. Our Livingston showroom is open by appointment Monday, Wednesday, Thursday, and Friday from 10AM until 5:30PM EST. You may schedule an appointment in our NYC office on Tuesdays.
It’s easy! Just send us an email at info@nicolehdjewelry.com or call us at 1-833-464-2653.
Yes! We work with people remotely all the time! Instead of coming to our showroom in NJ or our NYC office we will meet with you by FaceTime or Zoom. We will discuss what you are interested in, whether it is loose diamonds for a new ring or something fabulous from our showroom display.
Yes. However, please know that showing in your jewelry will subject it to soap and lotions which will cause the jewelry to become dirty faster than if the jewelry is not worn in the shower. If you are ok with cleaning your jewelry more often, we are ok with you showering in it!
Yes, you can. Just know that if you are a restless sleeper, delicate items can sometimes get caught in your bedding.
We recommend Connoisseurs fine jewelry cleaner and a super soft jewelry cloth.
Yes! A big part of our business is custom jewelry. We make engagement rings for clients all the time, as well as wedding bands, cocktail rings, necklaces, earrings, and bracelets. We also specialize in repurposing vintage jewelry into something modern, unique, and very special. Click here to see our custom fine jewelry page.
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